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A New Kind of Hero
By Aernoud van de Graaf In every IT organization there is that special person. Let’s call him Phil. Phil is the kind of person who… - knows everything - can fix anything - knows everybody - and gets...
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A New Angle on the Classic Challenge of Retained IT
By Pierre Moncassin When discussing the organization models for managing cloud infrastructure with customers, I have come across situations where some if not all infrastructure services are outsourced...
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5 Steps to Shape Your IT Organization for the Software-Defined Data Center
by Tim Jones One aspect of the software-defined data center (SDDC) that is not solved through software and automation is how to support what is being built. The abstraction of the data center into...
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Leveraging Proactive Analytics to Optimize IT Response
By Rich Benoit While ushering in the cloud era means a lot of different things to a lot of different people, one thing is for sure: operations can’t stay the same. To leverage the value and power of...
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10 Factors to Consider When Estimating IT Staff Ratios Needed to Operate a...
By Pierre Moncassin In this post, I want to share with you some “rule of thumb” estimates on how many full-time equivalent (FTE) positions an IT organization may need to operate a cloud platform. Note:...
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How to Avoid 5 Common Mistakes When Implementing an SDDC Solution
By Jose Alamo Implementing a software-defined data center (SDDC) is much more than implementing or installing a set of technology — an SDDC solution requires clear changes to the organization vision,...
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Transforming Operations and Perception of the IT Organization
By David Crane A recent engagement with a long-established telecommunications firm presented a huge challenge—the solution for which is a great example of how operations transformation can drive...
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Is Your IT Organization Ready to Deliver?
By Kevin Lees I recently updated the white paper I wrote a couple of years ago — “Organizing for the Cloud“ — which has been quite popular with our customers. The good news: It’s shorter – condensed to...
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4 Ways to Maximize the Value of VMware vRealize Operations Manager
By Rich Benoit When installing an enterprise IT solution like VMware vRealize Operations Manager (formerly vCenter Operations Manager), supporting the technology implementation with people and process...
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Green vs. Grey: Rethinking Your IT Operations
By Neil Mitchell Many of the customers I work with wish, at least in the short term, to provide IT services internally rather than outsource. They are also considering introducing cloud services as a...
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Top 5 Tips for Organizing the Cloud
You’re ready to reap the rewards. Is your organization ready to deliver? The technical and business advantages of the software-defined cloud era are well understood. But all too often a critical aspect...
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Staffing Your Cloud Organization – A Heuristic Model
Approximating staffing ratios in a cloud organization as a logarithmic function of infrastructure metrics. By Pierre Moncassin Customers who want to establish true cloud services based on VMware’s SDDC...
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